A Display is a screen that is connected to a Media Player (a computer), and that Media Player has Rise Player software installed on it. Rise Player software is uniquely addressed by a Display ID. All four together (the screen, Media Player, Rise Player and the Display ID) together make a “Display” within Rise Vision.
How do I add a Display?
You can add a Display to your Company and then install Rise Player on your Media Player using a Display ID. You also have the option to install Rise Player, and use a Claim ID to add a Display from your Media Player. Either way works, but the second approach is more commonly used when adding many Displays at the same time.
From apps.risevision.com click on the [+ Add Display] button and follow the on-screen instructions to set up your Media Player.
From apps.risevision.com, under your Account Settings you will find your Company’s unique Claim ID. Be sure to make a note of it. From the Rise Player installation screen on your Media Player, choose to install with your Claim ID. Enter the ID and give your Display a name. It will be automatically added to Rise Vision, under your Company.
A Media Player is a dedicated computer that runs Rise Player. It renders your Presentations and Web Pages on your Display and it must have an Internet connection at all times.
What are the hardware requirements to run Rise Player?
Consider the following when choosing Media Player hardware:
|Hardware Component||Good (I only need to show text and images)||Better (I need to show some video content)||Best (I need to show a lot of videos and dynamic content)|
|Processor||Celeron or equivalent processor||Intel Core i3 or equivalent processor||Intel Core i5 or equivalent processor|
|Memory||4GB||4GB +||8GB +|
|Storage||32GB||32GB +||64GB +|
|Operating System||Windows 10 Professional
32 bit / 64 bit
Linux Ubuntu 32 bit / 64 bit
|Windows 10 Professional
32 bit / 64 bit
Linux Ubuntu 32 bit / 64 bit
Windows 10 Professional
|Examples||Windows and Linux||Windows and Linux||Windows|
Do you sell preconfigured Media Players?
Rise Player is software that runs on your Media Player (a dedicated computer), and it renders your Presentations and Web Pages on your Display.
What operating systems does Rise Player support?
How do I install Rise Player?
Pick your operating system below, download the applicable installer and copy it to the Media Player that you intend to use.
Run the Rise Player installer on your dedicated Media Player and follow the on-screen setup instructions.
Open a terminal window, navigate to the directory that contains the Rise Player installer, and run the following commands (do not run the installer as root or via sudo):
chmod +x installer-lnx-32.sh
chmod +x installer-lnx-64.sh
Once entered, follow the on-screen setup instructions.
How do I stop Rise Player?
Press [CTRL+SHIFT+Q] to stop Rise Player at any time.
Does Rise Player support extended desktop over multiple displays?
Rise Player for Windows does support extended desktop over multiple displays. In order to utilize your extended desktop, you will need to take the following steps:
- Stop Windows player by pressing [CTRL+SHIFT+Q]
- Navigate to C:\Users\%USERNAME%\AppData\local\rvplayer, open RiseDisplayNetworkII.ini with Notepad.
- Enter the following in two new lines. "xxxx" should be the desired resolution of your desktop.
What if I want to enable pinch to zoom on my player?
Pinch to zoom is disabled by default in Rise Player. You can enable pinch to zoom with the following steps.
- Stop player by pressing [CTRL+SHIFT+Q]
- In Windows Navigate to C:\Users\%USERNAME%\AppData\local\rvplayer, open RiseDisplayNetworkII.ini OR In Ubuntu Navigate to /home/%user%/rvplayer, open RiseDisplayNetworkII.ini
- Enter the following in a new line
What if I have a Firewall / Proxy?
Please note that if you have a Firewall or Proxy, you may need to configure it to allow our service on port 80 (http) and 443 (https) for the following addresses:
- p.jwpcdn.com/6/5/jwpsrv.js (Only necessary if your Presentation includes videos)
And if you are using Rise Priority Support and taking advantage of our remote diagnostic and correction service we will also need port 8041 open for the address connect.risevision.com.
Can I run Rise Player on Android?
Third parties provide Android Media Players, and they can be found on our Store. A third party Android Player is available from the Google Play Store here.
If you want to use Rise Vision on Chrome OS we recommend that all Chrome OS devices be registered under Chrome device management as it will allow Rise Player to launch automatically when the device is turned on. We recommend that you restrict your Chrome version to one major release behind the current version to ensure your Displays are not adversely impacted by an update and that you thoroughly test your Displays on the new version prior to upgrading.
From Google Device Management create an Organizational Unit for your Digital Signage Players and configure the settings as per the following:
- Set Power Management to Do not allow device to sleep/shut down when on sign in screen
- Set Sign-in Screen to Never show user names and photos
- Configure Kiosk Apps by adding the Rise Player Application
- Click Manage Kiosk Applications
- Select Chrome Web Store
- Search for ilcmohdkjfcfekfmpdppgoaaemgdmhaa
- Configure Kiosk Settings as per the following:
- Set Public Session Kiosk for Do not allow Public Session Kiosk
- Configure Rise Player as the Auto-Launch Kiosk App
- Set Auto Update to Allow auto-updates
- Set Restrict Google Chrome version to at most to 48.*.
- Set Randomly scatter auto-updates over to None
- Set Auto reboot after updates to Disallow auto-reboots
- Set Release Channel to Move to Stable Channel
Once configured, power on your Chromebox, connect it to your network, and at the login screen press Control + Alt + E on your keyboard, and then type in the enrollment email and password associated with your Google account. If an enrollment prompt does not appear, please wipe your Chromebox and repeat this step.
Upon startup you will be prompted to enter the Display ID that was assigned to the Display that was set up in Rise Vision.
To stop Rise Player, power cycle your Chromebox. When the Rise Player application is loading, press the key combination of Control + Alt + S on your keyboard to boot into Chrome OS instead of Rise Player.
How do I create my own Rise Player?
If you wish to create your own version of Rise Player, or contribute to ours, you can find our open source repositories on GitHub below:
- Player https://github.com/Rise-Vision/rise-player
- Cache https://github.com/Rise-Vision/rise-cache
- Installer https://github.com/Rise-Vision/rise-launcher-electron
- Viewer https://github.com/Rise-Vision/viewer